Request a refund for your paid term
The request window depends on how many months you paid for. Extra months in the annual offer do not change that window. Contact us within the relevant period from purchase.
Windows by paid term
| Paid term | Window from purchase |
|---|---|
| 1 month | 3 days to request a refund |
| 3 months | 7 days to request a refund |
| 6 months | 10 days to request a refund |
| 12 months | 30 days to request a refund |
Send your request
- Open WhatsApp using the button on this page.
- Include the purchase date, paid term and payment reference.
- Say that you are requesting a refund and briefly explain your request.
- Keep the message and reply. Do not send full payment-card details.
Identify the right purchase
The request concerns your order from iptelevisiontv. A player bought separately from its developer is a different purchase. Our annual offer includes one year of IBO Player Pro; discuss the contents of your order with us if needed.
Receiving the refund
The payment reference and refund method are discussed on WhatsApp. When the amount appears can also depend on the payment provider. No fixed processing time is promised here. Mandatory statutory rights remain unaffected.