Help with your IP Television subscription
Ordering and setup are handled on WhatsApp. Tell us your device, the player you use and the step you need help with so we can start with your actual situation.
Choosing your first plan
Select simultaneous screens and a term on the homepage. Open the summary and send it to iptelevisiontv. Discuss your device and the content you want before paying.
During setup
- Find your device’s complete model name.
- Note the installed player and the login method it asks for.
- Copy the error message or send a screenshot with passwords hidden.
- Explain whether you are installing, signing in or trying to play an item.
Adding another household screen
Count the devices that will play together. Replacing a device and adding another simultaneous stream are different requests. We will discuss the screen selection that fits your household.
Requesting a refund
Open the refund page to find the window for your paid term. Include the purchase date, term and payment reference in your message. You do not need to send a full payment-card number.
Contact details
Reach us on WhatsApp using the button on this page. The button opens an external service. This website does not have its own chat or a contact form.